Plexus Global is committed to protecting the privacy of our clients, of visitors to our Web Site, and of the individuals (“consumers”) with respect to whom we conduct background screens at our clients’ request. As a consumer reporting agency governed by the U.S. federal Fair Credit Reporting Act (“FCRA”), among other applicable laws, Plexus Global strives to maintain the confidentiality, integrity, and security of personal information that Plexus Global obtains.
The Federal Trade Commission has jurisdiction with enforcement authority over Plexus Global’s compliance with the Privacy Shield Frameworks.
Plexus Global receives personal information about consumers from its clients. Plexus Global’s clients certify to Plexus Global that (a) to the extent required by applicable law, they have obtained the individual’s consent to share this information with Plexus Global for the purposes of conducting a background screening on the individual, (b) they are requesting a background screening for employment or other purposes permitted under the FCRA or other applicable law, and (c) they will use the results of Plexus Global’s background screening only for legally permissible purposes, such as hiring, promotion, and discharge decisions.
Plexus Global notifies individuals from whom personally identifiable information is collected about how the information will be used. Personally identifiable information collected by Plexus Global is used within the narrow confines of employment-related screening.
Plexus Global collects personal data for the purposes of communicating with our clients and others who request that we communicate with them (e.g. through signing up for our services or newsletters, requesting information from us or seeking employment at Plexus Global) providing our clients with essential information required to make employment screening decisions.”Personally Identifiable Information” means all information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context, whether oral, written, computerized, digitized or otherwise. Personally Identifiable Information (PII) provided by an individual includes Social Security Number, Social Insurance Number, National Identification Number, Other country or state identification number, Passport, Driver’s License Number.” Confidential information such as name, address, telephone number, date of birth, Professional License information, employment history, education and other credentials may also be obtained. All data is collected, stored and delivered in compliance with applicable laws- including the Fair Credit Reporting Act and other local, state and federal laws. Plexus Global may also transfer your information to third parties for processing in order to provide our clients with the services requested. We require such third parties to keep the information confidential and not to use it for other purposes or process the information in a manner incompatible with the purposes for which it has been collected.”
Plexus Global collects information about consumers only if Plexus Global’s client has, to the extent required by applicable law, certified to Plexus Global that the consumer has affirmatively consented to such collection. Consumers who do not want Plexus Global to collect information about them can choose to prevent collection by refusing to sign the notice and authorization form presented by their prospective or current employer in accordance with the FCRA or, if required, by other applicable law. Consumers who wish to revoke their consent to Plexus Global ‘s collection of information about them can do so at any time by notifying Plexus Global either in person, by phone, fax, or email at the details listed below.
Accountability for Onward Transfer
Plexus Global has potential liability in the case of unlawful onward transfer of personal information to third parties
Plexus Global may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
As part of our contractual agreements, Plexus Global clients have agreed in writing to follow adequate data protection principles and may not forward personally identifiable information to unauthorized parties.
Plexus Global maintains a secure network that is protected from computer malicious software and monitored for unauthorized access. All records both electronic and paper-based holding personal information are properly stored in card-access controlled facilities protected by video security and alarm systems. Digitally stored information transmitted using Secure Socket Layer (SSL) encryption. Employees and clients sign binding non-disclosure agreements prior to engaging with Plexus Global.
Plexus Global collects only minimal personal information that is necessary to the requested search and takes reasonable steps to protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction regardless of how it is collected, recorded and used- whether on paper, computer, or recorded on other material. Plexus Global’s safeguards exceed the ethical expectations and lawful regulation worldwide.
Plexus Global will release information via telephone, facsimile, mail, and secure electronic methods only to the individual(s) or business(s) who originally requested the service. Under no circumstances will personal information collected and maintained in our databases ever be sold or provided to an outside entity for any purpose.
Data Integrity and Purpose Limitation
Data collected by Plexus Global is collected for the purpose of employment screening. Our sources of information are those deemed most accurate by a consensus of the established background screening industry and through our 30 years of experience. The information we collect must be relevant to the purposes of determining an applicant’s suitability for employment. Plexus Global has an effective and swift dispute resolution procedure in place to allow individuals a chance to correct or delete inaccurate information. Individuals may contact us through the methods outlined later in this document to dispute any such information.
Plexus Global restricts the use of personally identifying information to only those purposes for which the data was collected and authorized by the individual. Plexus Global will take reasonable steps to ensure that personally identifying information is relevant to its intended use, accurate, current, and complete.
Under the Privacy Shield Frameworks EU and Swiss individuals have a right to access, correct or delete information collected about them. Plexus Global permits all search subjects to inspect, and/or to receive a copy of, the information that Plexus Global has collected about them in accordance with the FCRA or other applicable law. Search subjects also may request that Plexus Global correct, amend or delete inaccurate information about them. Plexus Global will notify the individual if, for good reason, we are unable to gain access to data or to correct data. EU or Swiss individuals who wish to exercise these rights may contact Plexus Global Customer Service by calling (844) 516-1008 (inside the US and Canada) or (951) 335-4900, or by e-mailing Plexus Global at firstname.lastname@example.org. For security purposes, Plexus Global will require verification of the individual’s identity.
Recourse, Enforcement, and Liability
Plexus Global’s Data Security Committee, captained by the company President, is responsible for enforcing these rules and ensuring Privacy Shield principles are adhered to. All reported breaches or potential breaches are subject to investigation which will include documentation of the incident from discovery through resolve. Violations of this policy by employees are subject to disciplinary action including and up to termination; all serious criminal activity regardless of internal or external will be reported to the appropriate legal body.
Plexus Global, LLC ensures strict compliance with all Global Data Privacy Laws & Legislation where we offer services including the EU-US and Swiss-US Privacy Shield Frameworks and Federal Consumer Reporting Act (FCRA).
Plexus Global maintains stringent processes that warrant precise and appropriate data when providing global background screening results and reportage to our clients. Due to the nature of our third-party relationships with authorized data sources when we are not authorized to directly contact a source, there is always room for interpretation when a subject’s information is presented back to Plexus Global. Our commitment is to provide a seamless account of all subject data we obtain either direct from source, or by submission from a third-party, in all cases at all times.
In compliance with the Privacy Shield Principles, Plexus Global commits to resolve complaints about our collection or use of your personal information. European Union and/or Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact us via the following method:
The disputing party should contact Plexus Global via one of the following contact options:
- By Phone: 844-516-1008 Toll Free or 951-335-4900
- Via Email Notification: email@example.com
- By Certified Mail:
Attn: Dispute Resolution
19340 Jesse Lane, Suite 280
Riverside, CA 92508
+1 844-516-1008 Toll Free
+1 951-905-1183 Fax
A. If contact option “#1” is utilized, the subject should advise the Plexus Global answering party they are calling regarding a “Dispute” and be ready to provide the details listed in “B” below.
B. The following details should be included in written communication:
- The subject’s legal name
- The subject’s DOB
- The date that the background screening was authorized by subject.
- The type of screening performed.
- The details the subject is disputing and why it is disputed.
- How the screening results negatively impacted the subject.
- Contact details for the subject.
The information obtained from the subject surrounding their dispute will be documented, researched and the subject will receive a formal letter describing all action taken and the results by certified mail (copied to subject’s email, if applicable). The FCRA permits up to 30 days to complete the reinvestigation and allows for a 15 day extension, if required. Plexus Global understands the importance of completing the reinvestigation promptly so we typically take 3-5 days to complete. If not satisified, this letter will also provide details on how the subject can file formally with the FTC or applicable government authority applicable to the country and screening provided.
Independent Recourse for Unresolved EU and Swiss Privacy Complaints (Non-Human Resources)
Plexus Global has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/privacy-shield-complaints/ for more information and to file a complaint. This service is provided free of charge to you.
In the event that an EU-US and/or Swiss-US privacy complaint cannot be resolved through these channels, under limited conditions, a binding arbitration option may be available before a Privacy Shield Panel.